Terms of service

1. Services

• Individual psychological counselling and psychotherapy for adults, children and adolescents (children and adolescents with the consent of a parent or legal representative).
• Formats: an online session of about 60 minutes by video, an in-person session of about 60 minutes in the office in Yerevan, and a free 15-minute introductory call by video.
• Languages: Armenian and Russian.

Psychological counselling is not medical care: a psychologist does not make medical diagnoses or prescribe medication. If you need the help of a psychiatrist or another doctor, Tamara will help you find a specialist.

2. Booking

• You can book on the site by choosing a format and a free time slot. An account is required to confirm a booking.
• Your first booking needs Tamara’s approval. If the request is not approved within 24 hours, or less than an hour remains before the session, it is cancelled automatically and we let you know.
• Later bookings are confirmed immediately.
• You can have no more than three upcoming bookings at a time.
• Times on the site are shown in your time zone; Tamara’s working hours are given in Yerevan time.

3. Price and payment

• Prices are shown on the site in Armenian drams and are fixed at the time of booking. Prices in US dollars, euros and roubles are approximate.
• There is currently no online payment on the site. You pay for an in-person session in person, at the session. Tamara will tell you how to pay for an online session after the booking is confirmed.
• The introductory call is free.

4. Cancellation and rescheduling

Free of charge up to 24 hours before the session. Details: Cancellation and rescheduling.

5. Online sessions

• The Google Meet video link is sent in the confirmation email, the reschedule email and the reminder one hour before the session, and is also shown in your account. Tamara lets you in at the start of the session.
• Please make sure you have a quiet place where no one can overhear you, headphones and a stable internet connection.
• Neither party records the session without mutual written consent.
• If the connection drops for a technical reason on Tamara’s side, the time will be made up or the session rescheduled free of charge.

6. Late arrival

A session ends at the scheduled time, even if it started later because the client was late. If Tamara is late, the session is extended or the time is made up.

7. Messages

• Once you have registered, you can write to Tamara from your account with practical questions or before your first session.
• Tamara usually replies within one working day.
• The chat does not replace a consultation and is not intended for emergencies.

8. Emergencies

Tamara does not provide emergency assistance. If there is a threat to your life or someone else’s, call 911 (the single emergency number in Armenia) or go to the nearest hospital.

9. Confidentiality

Everything discussed in sessions remains confidential. The only exceptions are those provided by law: a direct threat to the life of the client or other people, and a court request. For details on how data is handled, see the Privacy policy.

10. Rights and obligations

• The client provides accurate contact details, arrives on time and treats the psychologist with respect.
• Tamara observes professional ethics, confidentiality and the boundaries of the session. She may decline or end the work if the request is beyond her competence, and in that case she will help you find another specialist.
• The client may end the work at any time.
• In the event of a serious breach of the rules (threats, insults, abuse of the booking system), access to booking and chat may be restricted, and future sessions cancelled without charge.

11. Liability

The outcome of psychological work depends on many factors, including the client’s participation, so no specific result is guaranteed. Tamara is not responsible for decisions the client makes independently. Liability for failures of communication services is limited to rescheduling the session.

12. Site materials

Articles are for information only and do not replace a consultation with a specialist. The texts, images and design of the site are protected by copyright.

13. Governing law

These terms are governed by the legislation of the Republic of Armenia. Disputes are settled by negotiation and, if no agreement is reached, in a court in Yerevan.

14. Changes

We may update these terms. Sessions already booked are governed by the terms in force at the time of booking. We will tell you about material changes in advance.