Cancellation and rescheduling
Plans change, and that is normal. This policy helps protect the time Tamara sets aside just for you.
1. If you cancel
- At least 24 hours before the session: free of charge. You can cancel in the Sessions section of your account.
- Less than 24 hours before a confirmed session: the session is treated as having taken place and is charged in full.
- No-show without notice: the session is charged in full.
- An unconfirmed request for a first session can be cancelled at any time free of charge.
2. Rescheduling
- You can reschedule a session yourself in your account at least 24 hours before it starts, if a free time slot is available.
- Later than that, rescheduling is possible only by agreement with Tamara.
3. If Tamara cancels
- You pay nothing, and Tamara will offer another time.
- If Tamara has rescheduled a session and the new time does not suit you, write to her: such a cancellation is free of charge.
4. Exceptions
In exceptional circumstances (sudden illness, a family emergency), write to Tamara. She may waive the late cancellation charge at her discretion.
5. Late arrival
If you are late, the session is not extended and ends at the scheduled time.
6. Account deletion
When you delete your account, all future sessions are cancelled. If less than 24 hours remain before a session, the late cancellation rule applies.